We understand that sometimes things don’t go as planned. If that happens, we want to hear from you — not just so we can fix it, but so we can grow from it.
Here’s how we handle complaints at Branching Out:
Talk to us however feels easiest:
Email: kerrie@branchingoutservices.co.uk
Phone: 01462811991
Website/contact form: Get in Touch
We’ll let you know we’ve received your message within 24 hours (excluding weekends/holidays).
A real human (not a robot!) will look into the issue, reach out if we need more info, and keep you in the loop every step of the way.
We aim to resolve most issues within 3–5 working days — and faster whenever we can.
If you’re not satisfied with how something was handled, just say so. We’ll escalate the issue and keep working until you feel heard and valued.
At Branching Out, we don’t just solve problems — we build relationships. Thank you for trusting us.